Thanks for the interest in the SWIRL Mini.
We offer a 15 day unconditional return option (from date of delivery to date of notification that return is wanted) for a full refund. That extends to 30 days for unopened/new systems.
For used systems in the 15-30 day period, we will accept the return subject to a restocking fee. The process is that you would reach out to support@couleecoffee.com and provide your order number. We will then provide a return shipping label. It is important to carefully package the systems in the original packaging to avoid (preventable) damage during the return that might affect the refund. Once the system is received and processed, the appropriate refund will be issued.
We offer a one year warranty against manufacturing defects on the brewers.
We do not accept returns on opened filter/coffee products.