Knowledge Base

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Where are the SWIRL and SWIRL Mini manufactured?

The Swirl is designed and tested in the U.S. and manufactured with trusted partners overseas to maintain high quality.  

Isn't this just a pour over?

Exactly!  But, instead of having to tediously perform the pour over on your own and deal with the clean-up, the SWIRL conveniently automates…

Is the coffee fresh?

Yes!  We package the coffee, immediately after grinding it.  Coffee is packaged in nitrogen-flushed (oxygen

Is the original SWIRL reservoir made of plastic?

The water reservoir is made of a FDA & NSF - approved, food grade plastic. It does not contain Bisphenol  derivatives (BPA, etc.) and Phthalate-based…

Is the SWIRL Mini water path plastic-free?

Yes!  We worked hard to eliminate plastics from the water path.  The path is from a glass tank, through an all-metal water path, to the all-paper…

Is the original Swirl water path plastic-free?

Our focus was on minimizing the plastic in the hot-water-path of the system (stainless steel boiler and stainless/steel spigot).   We are wary…

Are EcoPours eco-friendly?

Yes! Our EcoPours are All Paper (99+% paper).  And, we search for and worked hard to develop packaging (for the individually wrapped EcoPours)…

What is the Difference between the Swirl and EcoPours?

The Swirl is an automatic pour-over machine that brews coffee at a true 205°F with a stainless-steel hot water path.  EcoPours are Coulée’s…

Differences in Filters

The confusion is completely understandable as we have paper filters with both brown and white rims.  They are identical otherwise (just made…

SWIRL and SWIRL Mini Product Dimensions

The SWIRL Dimensions are: 6.25(W) x 10.5" (D) x 11.75" (H, closed, 14.5" open) The SWIRL MINI Dimensions are:  4.5" (W) x 13.25" (D) x 9.75"…

What are the EcoPours Made of? (Is there plastic?)

The EcoPour filters are made from Abaca fiber and wood pulp.  There is no plastic in the filters.  The filter is suspended from a stiffer…

What is the temperature of the coffee/not hot enough

The dispense temperature (water in the boiler and exiting the nozzle) is ~205F.  Once it leaves the system, the water temperature will start…

What is the temperature of the coffee? / The coffee is not hot enough

The dispense temperature (water exiting the nozzle) is ~205-210F.  Once it leaves the system, the water temperature will start to equilibrate…

The system won't power on!

Check that you have enabled the main power button.  As it is on very back/bottom of the system, we've had some customers overlook it..  You'll…

The side button doesn't stop the brew. How do I stop the brew?

The side button only turns the brew ON.  The system then turns it off automatically.  You cannot push it to turn it off.  If you need to interrupt…

When adding water to the tank, there was a spurt of water out of the nozzle

When making back-to-back coffees, the internal heating element can still be very hot resulting in a small spurt of water during the load.  For…

The swirl arm isn't functioning properly

Be sure the top and bottom surfaces of the SWIRL arm (where it enters the system) are free of coffee or debris.  Clean off any obvious debris…

Can I add any other liquid (re-run coffee, milk, etc) to the reservoir?

No!  Adding anything other than water can affect the system performance, contaminate the system, and will void the warranty. 

The SWIRL arm rotates in different directions/reverses

That's normal!  The The SWIRL arm is driven by a very low torque motor.  It simply stops (or reverses) when bumped.  And, it can start arbitrarily…

Can I pinch my finger on the SWIRL arm?

No.  The SWIRL arm is driven by a very low torque motor.  It simply stops (or reverses) when bumped.